Customer Support Representative


Job Details

Customer Support Representative

Oceanside, California

07/29/2019

41772

Direct Placement

Job Description



Major purpose:

• First-line phone and e-mail support duties for our worldwide customers.

• Primary interface with end-users of our software and online product offerings.

• Various duties to assist our Manager of CustomerMajor functions: 

• Handle all incoming support center telephone calls and email inquiries

• Maintain and deliver user guides and other customer facing documentation

• Administration of tools to track product orders, warranty details and other fulfillment-related information• Assist Manager of Customer Support in various duties as needed

• Light administrative duties• Liaise between customers and all departments within L3

 

Technical/Functional skills

:Education/Experience/Licenses etc.: Person Specification

• Experience working with customers via telephone and email• Strong background using personal computers

• Experience with software troubleshooting• Familiar with Microsoft Dynamics CRM, and Microsoft Business Suite software

• Strong organizational and time management skills• Exceptional interpersonal communication skills

 

Additional InformationThis is an entry-level position.Full time during regular business hours


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